All of the following are benefits of including a functional owner on an evaluation and selection team within a state-owned healthcare facility EXCEPT:

• A. Understanding of the day-to-day functions that the new system will replace
• B. Assurance of successful implementation
• C. Knowledge of the workflow of the organization
• D. Knowledge of the current system's capabilities

Answer: (B)

Focusing on the practical, day-to-day impact of the new system is the core idea here. A functional owner brings a deep, hands-on understanding of how current processes actually operate, what tasks are performed, and what users need to accomplish them. This helps ensure the new system will support real work, align with workflows, and fit within existing routines. They can map tasks to system capabilities, validate that the proposed solution will handle the necessary data and steps, and highlight gaps that others might overlook.

They also provide insight into how work flows across the organization, which is essential for designing an evaluation that reflects end-to-end processes rather than isolated features. Their perspective helps ensure the solution supports efficient handoffs, timing, and role-based access aligned with day-to-day operations.

Knowing the current system’s capabilities is another clear benefit. The functional owner can compare current functionalities to what is being proposed, identify features that must be retained or enhanced, and flag limitations that could impede adoption or require workarounds.

What isn’t guaranteed by having a functional owner is the assured success of the implementation. While their input supports realistic planning and user acceptance, successful implementation depends on broader factors like project management, governance, resources, vendor performance, change management, and risk mitigation. The functional owner contributes to feasibility and alignment, but the certainty of a flawless rollout comes from the overall project approach, not from this single role alone.