Designing the test scenarios is best performed by which groups?

• A. Less-experienced staff
• B. Program and workflow experts
• C. Workflow experts
• D. All of the above

Answer: (B)

Designing test scenarios should mirror how the system is actually used, combining deep knowledge of both the programs in use and the workflows those programs support. Program experts understand the technical side: configurations, data fields, business rules, interfaces, and how modules interact. Workflow experts understand the process side: the sequence of steps, who performs each task, data handoffs, triggers, and the typical paths a patient or record follows through the system. When these perspectives come together, the test scenarios reliably exercise real-world operations, validate data flows and transitions, and probe how the system handles normal as well as unusual or edge cases.

Less-experienced staff may not know all the rules or the end-to-end flow, so they aren’t the best sole designers of robust test scenarios. Relying only on workflow experts could miss system-specific constraints, and relying only on program experts could miss how the processes unfold in practice. Therefore, involving both program and workflow experts ensures scenarios are realistic, comprehensive, and aligned with how the system is actually used.