In a prescription workflow, which scenario would be considered an exception requiring special handling?

• A. E-prescribing
• B. Potential drug interaction identified by pharmacy
• C. Use of online medication service/pharmacy
• D. Prescription refill needed

Answer: (B)

The main idea is highlighting safety-driven exception handling in the prescription workflow. A potential drug interaction flagged by the pharmacy stands out because it signals a possible risk to the patient and requires manual review and possible intervention before dispensing. This means clinicians must verify the patient’s full medication history, allergies, and the interaction details, and may need to contact the prescriber for an alternative therapy, dose adjustment, or temporarily holding the prescription. In contrast, e-prescribing, using an online medication service, and routine prescription refills are part of the standard workflow and are designed to be processed automatically or with routine checks, not marked as exceptions requiring extra escalation.