In selecting a pilot group for a health IT rollout, which factor should be avoided?

• A. Representativeness
• B. Advice of the steering committee
• C. Age
• D. Readiness for the technology

Answer: (C)

Avoid using age as a criterion when selecting a pilot group for a health IT rollout. The aim is to learn how the system performs across real-world workflows and user types, so you want participants who represent the diverse roles and settings that will use the technology. Representativeness ensures the pilot’s findings apply broadly across the organization. Readiness for the technology is essential so participants can effectively test features, complete workflows, and provide meaningful feedback. Involving the steering committee helps ensure the pilot aligns with strategic goals, governance, and risk considerations. Age does not inherently indicate ability to use the system or fit into workflows, and using it as a filter can introduce bias and overlook capable users from different age groups.