In the context of EHR usability, which outcome is likely when usability testing is thorough during design?

• A. Decreased clinician satisfaction
• B. Increased documentation time
• C. Improved efficiency and safety
• D. Higher costs with no benefits

Answer: (C)

Thorough usability testing during the design phase helps ensure the EHR interface fits clinicians’ workflows and reduces cognitive load. When feedback from real users shapes the interface before it’s built, tasks like documentation, order entry, and chart review become quicker and less error-prone. That translates into improved efficiency because clinicians spend less time navigating the system and more time on patient care. At the same time, clearer interfaces, better prompts, intuitive navigation, and consistent terminology reduce the likelihood of data-entry mistakes and misinterpretation, which enhances patient safety. Although there is an upfront investment in usability work, addressing issues early typically lowers future costs by reducing rework, training needs, and post-deployment fixes. So the most likely outcome is improved efficiency and safety.