Process redesign includes which of the following?

• A. A change in a process
• B. Anticipation of a good outcome
• C. Both
• D. Neither

Answer: (C)

Process redesign is about deliberately altering how a workflow operates to improve performance, with the expectation of a better outcome. It inherently involves making a change to the process itself—reordering steps, adding or removing steps, or changing who performs them. At the same time, redesign is driven by the goal of achieving improvements such as faster processing, fewer errors, or higher data quality. So, it includes both a change in the process and the anticipation of a better result. If you focus only on outcomes without changing the workflow, that isn’t redesign; if you only change something without aiming for improvement, it isn’t a redesign either.