The support team for a production EHR system should do all of the following EXCEPT:

• A. Manage user requests for access to the system.
• B. Review daily interface error logs for problems with the system.
• C. Develop software and new environments to respond to customer needs.
• D. Provide rapid response to customer issues.

Answer: (C)

Understanding the distinction between production support and software development is key. The production support team keeps the live EHR running, handles user access requests to ensure proper permissions and security, and provides rapid responses to incidents to minimize downtime. They also review daily interface error logs to identify and address problems that affect data exchanges or system reliability. Developing software and creating new environments, on the other hand, is the realm of development/engineering. That work involves designing, coding, testing, and deploying changes through formal change control and release processes to manage risk and protect patient safety. In healthcare, such changes are tightly governed to maintain data integrity and compliance, so production support focuses on stabilization and incident management rather than software creation or environment provisioning.