Which of the following are NOT steps in process analysis as described in this unit?

• A. Create process inventory
• B. Conduct process redesign
• C. Report analysis findings
• D. Identify EHR functionality

Answer: (B)

Understanding how work flows today is the focus of process analysis. This involves building a clear picture of current processes, which starts with creating a process inventory so you know what processes exist and how they connect. You then map the steps, collect performance data, and examine where delays or errors occur. Reporting analysis findings is the natural deliverable, summarizing bottlenecks, variation, and opportunities for improvement. Identifying EHR functionality can also come into play during analysis as you determine what system features are needed to support the current workflow.

However, redesign is a separate phase. Conducting process redesign means proposing and evaluating new ways to structure the work, choosing among alternative designs, and planning implementation. That planning and change activity sits after analysis, not within it. So the option describing process redesign isn’t part of process analysis; it belongs to the redesign phase.