Which of the following are NOT steps in process analysis?

• A. Create process inventory
• B. Conduct process redesign
• C. Report analysis findings
• D. Identify EHR functionality

Answer: (D)

In process analysis, you’re focused on how work flows and where performance can be improved. The typical activities include creating an inventory of processes to know what exists, mapping the current workflow to see each step and handoff, collecting data on performance metrics, and reporting findings so stakeholders can see where the gaps are and what might be improved. Redesign tends to come as the next step in the broader process-improvement effort, where you design new workflows to address the identified issues. The item that does not fit this pattern is identifying EHR functionality. That task centers on what features or capabilities a software system should have, which is part of IT system requirements gathering or procurement, not analysis of how the current processes operate. So the concept tested is recognizing that process analysis focuses on the workflow itself, not on specifying system features.